Refund Policy
Effective as of: August 6, 2026
At Roixeeds, we want you to be completely satisfied with your purchase of the "Roixeeds Garden Kneeler and Seat Foldable Gardening Bench Stool with Tool Bag Pouch EVA Foam Pad Outdoor Practical Garden Tools for Kneeling and Sitting Sturdy and Lightweight, Green." If you are not entirely happy with your order, we're here to help.
1. 30-Day Return Window
You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Return Process
- Initiate Return: To initiate a return, please contact our customer service team at support@example.com within the 30-day return window. Please include your order number and the reason for your return.
- Receive RMA Number: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to send back your item. Please do not send your item back without an RMA number, as it may delay or prevent your refund.
- Package and Ship: Securely package the item in its original packaging, including all accessories and documentation. Clearly write the provided RMA number on the outside of the package.
3. Refund Method
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that the timing of the refund appearing on your statement may vary depending on your bank or payment provider.
4. Customer Responsible for Return Shipping Costs
Unless the item is damaged or defective (see section 6), you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
5. Non-Returnable Items
Certain types of items cannot be returned, including:
- Products that have been used or are not in their original condition.
- Items not in their original packaging.
- Clearance or final sale items.
- Personalized or custom-made items.
- Hygiene products (if applicable, though not for this product).
6. Damaged or Defective Items
If you receive a "Roixeeds Garden Kneeler and Seat" that is damaged or defective, please contact us immediately at support@example.com within 7 days of delivery. We will arrange for a free replacement or issue a full refund, including any original shipping costs. We may require photographic evidence of the damage or defect.
7. Exchange Policy
If you wish to exchange your item for a different product, please follow the return process outlined above for the original item and then place a new order for the desired item. We do not offer direct exchanges.
8. Late or Missing Refund Troubleshooting Steps
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@example.com.