Shipping Policy
Effective as of: August 6, 2026
Thank you for shopping with Roixeeds! We are committed to delivering your "Roixeeds Garden Kneeler and Seat Foldable Gardening Bench Stool with Tool Bag Pouch EVA Foam Pad Outdoor Practical Garden Tools for Kneeling and Sitting Sturdy and Lightweight, Green" efficiently and reliably. Please review our shipping policy below.
1. Shipping Costs
We offer flat rate shipping for all orders:
- Flat Rate Shipping: $8.95 per order
2. Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
3. Domestic Shipping
For orders shipped within the United States:
- Delivery Time: 5-10 business days from the date of shipment.
- Carriers: We primarily use USPS and UPS for domestic shipments.
4. International Shipping
For orders shipped outside the United States:
- Delivery Time: 10-25 business days from the date of shipment.
- Customs, Duties, and Taxes: Please note that international orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are not included in the item price or shipping cost and are the sole responsibility of the buyer. We recommend checking with your local customs office for more information before placing your order.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the status of your delivery directly on the carrier's website.
6. Shipping Delays
While we strive to deliver your order within the estimated timeframes, Roixeeds is not responsible for shipping delays caused by the carrier, adverse weather conditions, customs processing, or other unforeseen circumstances beyond our control. We appreciate your understanding in such situations.
7. P.O. Box and APO/FPO Addresses
We support shipping to P.O. Box and APO/FPO addresses. Please note that these orders can only be shipped via USPS.
8. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us at support@example.com within 7 days of the expected delivery date for lost packages, or within 7 days of delivery for damaged packages. Please provide your order number and any relevant details or photographic evidence of damage. We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund as appropriate.
9. No Shipping to Restricted Countries
Due to international regulations and logistical limitations, we currently do not ship to certain restricted countries. If your country is not available during checkout, we are unable to ship to your location at this time.